At CVD Windows and Doors Pty Ltd (CVD, we, us, our), we value your privacy and take all reasonable steps to implement procedures and policies that ensure compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect and handle your personal information. The APPs require us to include specific matters in this Privacy Policy which we acknowledge and include.
This Privacy Policy describes our practices in collecting, using, disclosing, retaining, and protecting the information that we or our service providers collect, including when you visit https://www.cvdwindowsanddoors.com.au/ (the Website).
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
- Collection of Personal Information
Personal information means information about you as an identified or reasonably identifiable individual (“Personal Information”). CVD will, from time to time, receive and store Personal Information that you enter on the Website, provide to us directly, or given to us in other forms.
The type of Personal Information we may collect, and hold includes your name, telephone number and email address.
Additionally, we may also collect any other Personal Information you provide whilst interacting with us.
- How we collect your Personal Information
We collect your Personal Information directly from you unless it is unreasonable or impracticable to do so. We may only collect your Personal Information when it is reasonably necessary for, or directly related to, our functions or activities.
CVD collects Personal Information from you in a variety of ways, including when you interact with us electronically or in person, when you access the Website and when we provide our services to you.
We may also receive Personal Information from third parties. Where we receive information about you from someone else, we will take reasonable steps at the time of or before the time of collection (or as soon as practicable after collection) to let you or your authorised representative know that we have collected your Personal Information and the circumstances of the collection. We do not usually collect unsolicited Personal Information, unless we are permitted by law.
- Use of your Personal Information
CVD uses your personal information first and foremost to provide our services to you. The other purposes for which we may use your Personal Information include:
a) to improve customer service,
b) to advertise and promote our services; and/or
c) for marketing and promotional activities.
Where applicable, you are able to unsubscribe from our promotional and marketing materials at any time.
- Disclosure of your Personal Information
CVD may disclose your Personal Information to:
a) any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Privacy Policy. Personal Information is only supplied to a third party when it is required for the delivery of our services;
b) in order to comply with a legal requirement, such as a law, regulation, Court order, subpoena or warrant, in the course of a legal proceeding or in response to a law enforcement agency request; and/or
c) with the consent of the individual concerned.
By providing us with Personal Information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Privacy Policy.
- Disclosure of your Personal Information outside of Australia
CVD does not sell or rent any of your Personal Information to others. CVD does not disclose Personal Information outside of Australia.
- Acceptance
By providing us with your Personal Information you hereby accept and consent to the terms of this Privacy Policy and the types of disclosure covered by this Privacy Policy.
- Security of your Personal Information
CVD is committed to ensuring that the Personal Information you provide to us is secure. We will hold your Personal Information for as long as you authorise us to, or by you remaining on our mailing list. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information stored via the Website. While CVD takes precautions to secure your data, if there is a security issue, we will alert you of this fact.
- Non-Personal Identification Information
We may collect non-personal identification information about you whenever you interact with the Website. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to the Website (such as the operating system and the internet service providers you use) and other similar information.
- Web Browser Cookies
As with most websites, we may use “cookies” to enhance your experience. Cookies do not cause damage or harm your system and are used to assist you with the Website. You may choose to alter personal web browser settings so as to refuse cookies, or to provide alerts when cookies are being sent. However, if cookies are blocked, some parts of the Website may not function properly.
- Third-Party Websites
The Website may, from time to time, have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that CVD is not responsible for the privacy practices of other such websites. We encourage our users to be aware that when they leave the Website, they should read the privacy statements of each and every website that collects Personal Information.
- Access, Correction and Complaints
It is important that your Personal Information is accurate at all times, so we ask that you notify us of any changes that arise. If you would like access to your Personal Information, please put your request in writing.
Please forward any complaints to us in writing at info@cvdwindowsanddoors.com.au. We will respond to your concern within thirty (30) days.
Further information about making a privacy complaint and your privacy rights generally can be obtained by contacting the Office of the Australian Information Commissioner.
- Changes to this Privacy Policy
We may, from time to time, review and update this Privacy Policy to reflect law reforms and changes to technology, our operations, and practices. This is to ensure this Privacy Policy remains appropriate to the ever-changing environment we operate in. Any updated version of this Privacy Policy will continue to be available on the Website.